How quickly do you respond? ▼
We respond to all WhatsApp messages within minutes during business hours. For email enquiries, expect a reply within 2–4 business hours. Our SOC team is available 24/7 for existing clients with active support contracts.
Do you offer free consultations? ▼
Absolutely. Every new client engagement starts with a free, no-obligation consultation where we understand your requirements and assess how we can best help. There's no pressure and no commitment required at that stage.
What is your typical project timeline? ▼
Timelines vary by scope. Simple websites: 2–4 weeks. Custom web apps: 6–16 weeks. Enterprise software: 3–9 months. Network deployments: 1–8 weeks. We always provide a detailed timeline in the proposal before work begins.
Do you work outside Colombo? ▼
Yes. While we are headquartered in Colombo, we work with clients across Sri Lanka and internationally. Software, marketing, and security services can be fully remote. For on-site infrastructure work outside Colombo, we are happy to travel.
How are training programs structured? ▼
Programs combine instructor-led theory with extensive hands-on lab practice. Classes are held at our Colombo facility and are small-group (max 10 students) to ensure individual attention. Every program includes exam prep materials and post-training mentoring.
Do you offer maintenance after delivery? ▼
Yes. We offer flexible monthly maintenance and support contracts for all deliverables including websites, software, and network infrastructure. These include health checks, security updates, monitoring, and priority incident response.
